Chick-fil-A Opening Its First Restaurant in Burlington on October 3

On October 3rd, Burlington will welcome the new Chick-fil-A Appleby Crossing location at 2331 Appleby Line.

Chick-fil-A, the famed U.S.-based fast-food chain known for its chicken sandwiches, has officially opened its doors in Burlington, Ontario. The new location marks the brand’s continued push into the Canadian market, after its successful entry into Toronto in 2019. As the first Chick-fil-A in Burlington, the opening has attracted excitement from local customers, food lovers, and fast-food enthusiasts alike. However, with its expansion, Chick-fil-A continues to carry its history of both customer loyalty and some controversies.

The Burlington Location

The new Chick-fil-A restaurant is situated in a prime spot at the Appleby Crossing location, 2331 Appleby Line. With its modern design and efficient drive-thru layout, the restaurant aims to cater to Burlington’s growing community of commuters and families. The restaurant features the chain's signature offerings, including its famous chicken sandwiches, waffle fries, nuggets, and a variety of dipping sauces.

For many Burlington locals, the opening has been long-awaited. The buzz started as early as mid-2023 when the company first announced plans to expand into the area. Since then, excitement has built as residents eagerly awaited the chance to experience Chick-fil-A’s signature Southern hospitality.

Chick-fil-A’s Signature Service

One thing that has always set Chick-fil-A apart from other fast-food chains is its emphasis on customer service. The company's motto of offering a dining experience based on “care” is central to its brand. The restaurant is known for its friendly and efficient staff, polite service, and efforts to make customers feel appreciated.

In Burlington, this philosophy is expected to continue, with the company emphasizing that it wants to “create positive experiences for everyone who walks through the door.” In fact, Chick-fil-A’s local owner-operator model allows individual franchisees to engage directly with their communities. The Burlington location is run by a franchisee who has committed to hiring locally, sourcing Canadian ingredients wherever possible, and supporting local charitable organizations.

What’s on the Menu?

The Burlington Chick-fil-A offers a familiar menu that Canadian fans may already know from the Toronto locations. The chain's classic Chick-fil-A Chicken Sandwich, made with a seasoned chicken breast, pickles, and a buttered bun, remains a fan favorite. Other popular items include the spicy chicken sandwich, chicken nuggets, and grilled chicken options for those seeking a lighter meal.

For those with dietary restrictions, the restaurant also offers gluten-free buns, and a variety of salads and wraps. Additionally, Chick-fil-A has introduced healthier sides, like the kale crunch salad and fruit cups, to cater to a growing demand for lighter and more nutritious fast-food options.

The Burlington location also features Chick-fil-A’s breakfast menu, available until 10:30 a.m., which includes options like the Chicken Biscuit, Egg White Grill, and breakfast bowls. And of course, diners can wash it all down with the famous Chick-fil-A lemonade or iced tea.

Commitment to Local Communities

One of Chick-fil-A’s key selling points is its dedication to the communities it serves. The Burlington location follows in this tradition, with the franchisee already working with local charities and organizations. In line with Chick-fil-A’s global commitment to giving back, the Burlington restaurant will participate in initiatives that help alleviate hunger, support education, and provide job opportunities for local youth.

In the lead-up to the grand opening, Chick-fil-A Burlington held a “First 100” event, a longstanding tradition where the first 100 customers through the doors receive free Chick-fil-A meals for a year. However, the Burlington location took this a step further by donating meals to local community organizations, underscoring the company’s commitment to community engagement.

Embracing the Canadian Market

For Burlington residents, this expansion offers more than just a new dining option—it symbolizes the city’s growing appeal as a destination for popular international brands. Burlington is one of Canada’s fastest-growing cities, and the arrival of major chains like Chick-fil-A reflects this boom.

The company plans to open more locations in Canada, signaling confidence in the Canadian market despite the competitive fast-food landscape. Chick-fil-A’s decision to expand beyond Toronto and into smaller, yet significant, urban centers like Burlington shows a thoughtful approach to growth. The company has tailored its Canadian operations to local tastes and preferences, even integrating Canadian-sourced ingredients into its supply chain.

The Bigger Picture

As Chick-fil-A establishes itself in Burlington, the future looks bright for the chain in Canada. With its focus on customer service, community involvement, and high-quality food, the restaurant is poised to become a favorite among locals. However, like any major chain entering new markets, Chick-fil-A will need to continue adapting to Canadian preferences and sensitivities while maintaining the Southern hospitality that has made it a beloved brand in the United States.

For now, Burlington residents are enjoying the novelty of having a new dining option, and for some, the opportunity to finally try a Chick-fil-A sandwich that has long been the subject of curiosity and hype.

The opening of Chick-fil-A in Burlington isn’t just the launch of a new restaurant—it’s a symbol of Burlington’s growing prominence as a city where global brands want to do business. Whether you’re a longtime fan or a first-timer, Chick-fil-A’s arrival is sure to leave a lasting impression on the community.

The Burlington Chick-fil-a is not yet opened and information included in this article may be incorrect or subject to change. Stay tuned.